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Hänel service products
Safety and maintenance of the highest standard
Entrust Hänel with the responsibility to maintain the safety, reliability and longevity of your Hänel Lean-Lift® and Rotomat® system. Throughout Germany, Hänel service technicians are at your disposal usually within 24 hours, on more than 300 days a year.
The intelligent safety package for enhanced availability of the Hänel lifts
Hänel storage systems work reliably and failure-free. Should a malfunction arise, however, the Hänel redundancy systems kick in.
Lean-Lifts® can be fitted with a second safety circuit, for example. This means that if the safety light barriers in the retrieval opening fail, it is still possible to continue operating the Lean-Lift® with the sliding door closed. The Hänel Lean-Lift® can also have the Hänel ESB (Expanded Safety Bypass) package integrated.
In the following cases the Hänel Lean-Lift® can continue to be operated safely and reliably until the Hänel service technician arrives.
Preventive value-preserving maintenance check
To ensure trouble-free functioning of the mechanical and electrical equipment, Hänel offers an additional maintenance check at optimal terms. The Hänel maintenance check is the ideal complement to the safety inspection under EN 15095 and the Ordinance on Industrial Safety and Health (BetrSichV), and is intended to preserve the value of your system.
Safety inspection/maintenance check according to EN 15095 and the Ordinance on Industrial Safety and Health (BetrSichV)
The annual Hänel inspection ensures the technical safety of your system. The aim of this safety inspection is to check Hänel Lean-Lift® and Hänel Rotomat® systems to ensure their technical reliability and safety.
This inspection includes a check of the entire mechanical and electrical equipment. The annual safety inspection and maintenance according to EN 15095 and the Ordinance on Industrial Safety and Health (BetrSichV) are prescribed by law.
Relocations/on-site moves
Growing intralogistics often require moving existing storage systems to ensure optimal materials handling. Not a problem with the flexible intralogistics solutions from Hänel. Relocations or on-site moves of Hänel systems are naturally also part of our service and can be carried out quickly and efficiently.
The trained Hänel staff ensure that the relocation process runs smoothly and safely. Any production downtimes are nearly impossible.
Hänel service contracts
Proactive and effective
Contract 1
ServiceCOMPACT
The ServiceCOMPACT contract includes all the legally prescribed safety inspections.
In addition, your employees are instructed in the operation of the machines.
ServiceCOMPACT contract:
- Basic instruction for your employees on using the machines
- All the legally prescribed safety inspections
- 24-hour response time
- 95% spare parts supply on board the service vehicle
Contract 2
ServiceCOMFORT
With the ServiceCOMFORT contract you also ensure that the value of your system is maintained. The ServiceCOMFORT contract offers supplementary services in addition to those offered by the ServiceCOMPACT contract.
ServiceCOMFORT contract:
- Value-preserving preventive maintenance
- Software updates
- Specialist hotline
- Recommendations for upgrades and modernizing machines
- Customized, individual options when a contract is being drawn up
- Relocations at fixed price
- Optional: spare part packages
Contract 3
ServiceCOMPLETE
The ServiceCOMPLETE contract offers you optimal planning stability and cost control.
All the services from Contract 1 and 2 are included:
Safety inspections, maintenance, repairs, spare parts, etc.
All at a fixed price per machine!
Additional options for all packages
For the best possible production security, further optional services can be added to all packages:
Additional contract 1
- Extended service availability outside normal
normal office hours - 4-hour response time
Additional contract 2
- An express supply of spare parts